Weighing and measuring devices such as scales or gasoline pumps are mechanical instruments that are subject to wear and tear and error. A malfunction on the packaging line can result in a package not being filled with the stated amount. If a device is found to be inaccurate, inspectors may reject, condemn, or confiscate the device. For example, in the case of scanners, if the error rate exceeds 2 percent of the test sample, the items will be ordered off sale and the price immediately corrected. In the case of inaccurate package quantity, the Auditor can order the packages to be repacked, order them off sale, or even confiscated.
If you encounter a malfunctioning device, submit a complaint to the Auditor's office: